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Place des Arts - Shows in Montreal
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Terms and conditions of sales

The following conditions apply to all ticket purchases made through the Place des Arts box office or website. Anyone purchasing tickets through the Place des Arts box office or its website is considered to have read and freely accepted these conditions.
  1. Ticket prices are set by show producers. Service fees are included in the price of each ticket. Taxes are extra. A handling fee of $3.55 per order is added to the bill for tickets purchased via telephone or online. There is no handling fee for tickets purchased directly at the box office. For certain shows, the producer charges management fees. When this is the case, these fees are included in the ticket price. Until December 31, 2011, ticket prices for certain shows include a royalty fee. Service fees vary according to purchase method and ticket price.

    Current service fees:  

    Direct purchase at the box office:
      $3.00 per ticket
      $2.50 per ticket costing $20.00 or less
      $6.27 per ticket for OSM concerts

     

    Purchase via telephone or online:  
      $6.00 per ticket
      $3.50 per ticket costing $20.00 or less
      $6.27 per ticket for OSM concerts


    Handling fee for purchases made by telephone or online: $3.55 per order

  2. A show’s producer may offer discounts on group tickets. In this case, service fees are set at $4.50 per ticket and are included in the price of each ticket.

  3. In the event a ticket is lost or forgotten, the box office—after validating your information—can issue a duplicate ticket. A fee of $2.00 per ticket order is applicable.
    A show producer may set a limit to the number of tickets that can be sold to a single client. Orders for which the number of tickets exceed the limit, and double orders using the same client name, billing address, and credit card information may be cancelled without notice at Place des Arts’ discretion.
    Visa, MasterCard, American Express, and Diner’s Club/En Route credit cards are accepted. All orders are subject to approval by the Place des Arts box office and the financial institutions that issue the accepted cards.

  4. Clients must carefully review the name of the show, the date, and the ticket category BEFORE proceeding with a purchase. Once an order has been processed, there can be NO REFUNDS, EXCHANGES, OR CANCELLATIONS. Programming, casts, dates, and times of shows are subject to change without notice.

    In the case of a discrepancy between the information submitted during a purchase and that received by the Place des Arts central box office system or any other ticket reservation system, the information received by the Place des Arts central box office system will be deemed as accurate and will prevail.
    If, in exceptional circumstances, tickets must be exchanged, a fee of $2.75 per ticket will apply for tickets exchanged at the Place des Arts box office. The fee is $3.75 when the exchange is made by telephone.

  5. When purchasing tickets online, clients must complete all fields on the reservation form. Credit cards are the only acceptable method of payment for online sales. Your name and address must be submitted exactly as they appear on your credit card statement. Purchases using the name or address of a third party will not be accepted.

  6. Show producers occasionally offer discounts or rebates on certain ticket categories. These discounts and rebates may apply to one or several purchase methods. They are generally valid only for a limited time and do not apply to purchases made beyond the offer period.

  7. Tickets can be picked up in various ways. Tickets purchased by telephone or online are automatically delivered by mail, except if the show takes place less than seven days after the reservation date, or in the case of tickets sold at reduced prices. In these cases, tickets must be picked up at the Place des Arts box office. Only the person whose name appears on the credit card used for the reservation can pick-up the tickets at the ticket counter. Upon presentation of the credit card and a piece of identification, tickets can be picked up 48 hours after the reservation has been made. If a show takes place within a shorter time period, the tickets will be available at the Place des Arts box office on the date of the performance. Place des Arts does not use any courier service. In the event that a show is cancelled, tickets will be refunded at the point of purchase as determined by the producer.

  8. Place des Arts will not be held responsible in the event that a reservation or transaction cannot be completed due to a problem or an error experienced by the computer system, the Internet, or any other ticket reservation network.

  9. If the amount paid for a ticket is incorrect due to an error occurring when the payment takes place, Place des Arts reserves the right to cancel the ticket or the sale of the ticket and the amount paid for said ticket. This clause applies whether the discrepancy is due to human error, or to technical failure of the website or any other system used by Place des Arts.

  10. The ticket is void following a sworn complaint of theft thereof to the local police station. The ticket or the rights represented hereby or arising wherefrom may not be assigned, sold or transferred commercially or as part of a promotion, with or without consideration, without the express prior written consent of the issuer or the producer. Any falsification or resale of tickets is prohibited.


    Important Notices
    Latecomers must wait for a pause in the performance program before taking their seats.
     Latecomers’ tickets cannot be exchanged or refunded.
     The use of cameras, audio recorders, and video recorders is strictly prohibited during performances. Cellular telephones and pagers must be turned off during performances.
     Place des Arts’ indoor parking lot has spaces for 950 cars and can be accessed via the entrance on St. Urbain Street. Performance rate: $10.
 
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